Our loyalty to you does not end at the time of delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
What Would You Like to Know?
Our Return Policy
- Our Return Policy
- Non-Refundable Items
- Non-Resizable Items
- Non-Resizable Items
- How to Prepare a Return or Exchange
- After the Return is Received
- Cancel or Change an Order
- Check Return Status
- Frequently asked questions
Our loyalty to you does not end at the time of delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
Please Note:
- To be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
- Item must have the original jewelry tag as sent at the time of shipment by La Joya . In the event the jewelry tag has been removed then the items will not be eligible for a refund.
- Only two complimentary returns are allowed per customer, per year.
- Please allow two weeks for your refund to be processed.
- Shipping fees shall not refund in case the order got shipped by La Joya.
If a package or item delivered to you arrives damaged, please refuse the shipment, or call us immediately at 1888-606-4840. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. La Joya is not responsible for lost or damaged returned shipments.